oknn Privacy Policy — Your Data, Your Rights

2. How We Use Your Information

oknn uses the personal data it collects only for the purposes described in this Policy. We do not process personal data for purposes incompatible with those described below.

• 2.1Account management and service delivery: Your registration data is used to create, maintain, and manage your oknn account, to process deposits and withdrawals, to verify your identity and age, to enforce responsible gaming limits you have set, and to deliver the gaming and betting services you have requested.
• 2.2Fraud prevention and security: Transaction data, device information, and usage patterns are analysed to detect and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct. This processing is essential to the integrity of the platform and the protection of all players.
• 2.3Regulatory compliance: oknn is required to maintain accurate records of player identity, transactions, and gaming activity to meet its obligations under applicable laws and to respond to requests from relevant regulatory and law enforcement authorities. KYC data and financial transaction records are retained for the periods required by applicable regulations.
• 2.4Platform improvement: Aggregated and anonymised usage data — from which no individual player can be identified — is used to analyse platform performance, identify technical issues, optimise loading speeds, and improve the overall player experience. No individual-level profiling is carried out for this purpose.
• 2.5Marketing communications: Where you have opted in to receive promotional communications from oknn, we may use your contact details to send you information about bonuses, seasonal promotions (such as Eid or BPL season offers), and new features. You may opt out of marketing communications at any time by contacting support or adjusting your account notification preferences.

4. Sharing Your Information

oknn does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below.

• 4.1Payment service providers: Transaction details necessary to process your deposit or withdrawal are shared with your chosen payment provider (bKash, Nagad, Rocket, Upay, or partner bank). These providers receive only the minimum data necessary to execute the specific transaction and are bound by their own privacy obligations.
• 4.2Game and platform technology providers: oknn works with third-party game studios and platform technology providers (including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi). These providers may receive limited session data — such as player ID and game session tokens — necessary to deliver their services within the oknn platform. They are prohibited from using this data for any independent purpose.
• 4.3Regulatory and law enforcement authorities: Where oknn is required by applicable law or a valid legal order to disclose personal data to a regulatory body, law enforcement agency, court, or government authority, it will do so. oknn will, where legally permissible, notify the affected player of such a disclosure.
• 4.4Fraud prevention networks: Where there is evidence or reasonable suspicion of fraud, money laundering, or prohibited activity, oknn may share relevant data with fraud prevention services or partner platforms to protect the broader player community and the integrity of the gaming ecosystem.

6. Cookies and Tracking Technologies

oknn uses cookies and similar tracking technologies to make the platform function correctly and to understand how it is being used. This section explains what cookies we use and how you can manage them.

• 6.1Essential cookies: These cookies are strictly necessary for the platform to function. They enable core functionality such as session management (keeping you logged in during a play session), security token validation, and responsible gaming limit enforcement. Essential cookies cannot be disabled without breaking core platform functionality.
• 6.2Analytical cookies: oknn uses anonymised analytical cookies to understand aggregate traffic patterns, popular game categories, peak usage times, and technical performance metrics. These cookies do not identify you as an individual. You may disable analytical cookies through your browser settings without affecting your ability to use the platform.
• 6.3Managing cookies: Most modern browsers allow you to view, block, or delete cookies through the browser's privacy or settings menu. Blocking essential cookies will prevent you from logging in and using the platform. Blocking analytical cookies has no impact on your ability to play games or manage your account. For specific instructions, refer to your browser's help documentation.

8. Your Rights Over Your Personal Data

You have the following rights in relation to the personal data that oknn holds about you. To exercise any of these rights, contact the oknn support team at [email protected].

• 8.1Right of access: You have the right to request a copy of the personal data that oknn holds about you. We will respond to such requests within a reasonable timeframe and provide the information in a clear, readable format. We may ask you to verify your identity before fulfilling an access request.
• 8.2Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Certain data — such as your registered name or date of birth — may require identity verification before corrections are applied, to prevent unauthorised changes.
• 8.3Right to erasure: You may request that oknn delete the personal data it holds about you. This right is not absolute — where oknn is legally required to retain data (for example, transaction records retained for regulatory compliance), it will not be possible to delete that data during the mandatory retention period. Where deletion is lawfully possible, it will be carried out promptly.
• 8.4Right to object to marketing: You may withdraw consent to receive marketing communications from oknn at any time. Following a valid opt-out request, oknn will stop sending promotional messages to your contact details. Note that this does not affect transactional or service-related communications such as withdrawal confirmations or account security alerts.
• 8.5Right to lodge a complaint: If you believe that oknn has processed your personal data unlawfully or in violation of this Policy, you have the right to raise a formal complaint with oknn's support team in the first instance. If your complaint is not resolved to your satisfaction, you may seek recourse through applicable legal channels in Bangladesh.

10. Changes to This Privacy Policy

oknn reserves the right to update or revise this Privacy Policy at any time. When changes are made, the updated Policy will be published on this page with a revised "Last Updated" date at the top. Where changes are material — for example, a change to the categories of data collected, a new third-party sharing arrangement, or a change to data retention periods — oknn will endeavour to notify registered players via their registered contact details.

Your continued use of the oknn platform after the publication of any update to this Policy constitutes your acceptance of the revised terms. It is your responsibility to check this page periodically for changes. If you do not agree with any revised version of this Policy, you must cease using the Services and may request account closure through the support team.